Case Study / Premium Plumbing

Multi-Channel Ecosystem & 25+ GTM Tags

Building an enterprise-grade analytics tracking setup with 25+ tags and 19 custom triggers to drive 5,518 users and 2-4 daily high-ticket boiler/plumbing bookings.

Client:Emergency & Premium Plumbing Services
Location:Leeds & West Yorkshire
Timeline:5 Months
5,518
Tracked Users
High-intent emergency traffic
2–4
Daily Enquiries
Confirmed boiler bookings
25+
GTM Tags Configured
With 19 custom triggers
99.4%
Attribution Accuracy
Zero blind spot tracking
01

The Challenge

The client had high Google Ads spend but zero idea which keywords drove actual phone calls versus accidental clicks. Mobile callers were untracked, making bidding optimisation impossible.

Blind bidding on Google Ads without call attribution or booking values.
Inability to distinguish between cheap tap leaks and £4,000 boiler installations.
Frequent click fraud from competitors on top emergency keywords.
02

The Approach & Execution

We engineered a full-stack tracking infrastructure with dynamic number insertion and automated conversion feedback.

Phase 01

25+ Tag GTM Workspace Setup

Configured custom JavaScript triggers for dynamic phone click tracking, form stages, sticky bar interactions, and WhatsApp clicks.

Phase 02

Offline Conversion Value Tracking

Linked completed invoice values back to the specific Google Search keyword that triggered the initial enquiry.

Phase 03

Smart Value-Based Bidding

Switched campaigns from maximize clicks to Maximize Conversion Value, prioritizing high-ticket boiler installations.

03

The Results & Business Impact

The client achieved complete clarity on marketing ROI and sustained 2-4 high-margin bookings every single day.

5,518 highly targeted visitors tracked with 99.4% attribution accuracy.
Consistently generated 2–4 high-ticket emergency and boiler bookings daily.
Cut wasted click spend by 38% through negative keyword and fraud exclusion lists.

Services & Deliverables

Core Capabilities
Google Tag ManagerGA4 Event TrackingGoogle AdsCallRail Integration
Key Deliverables
  • Custom Google Tag Manager Workspace (25+ tags)
  • GA4 Custom Dimensions & Funnels
  • Dynamic Call Tracking & Whisper Messages
  • Google Ads Conversion Value Bid Optimization
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